Shipping Policy

At National Rose Garden, we are dedicated to providing our valued customers with the best online shopping experience for plants, flowers, trees, and more. Our shipping policy is designed to ensure that your orders are delivered promptly and in excellent condition. Please take a moment to read through our shipping guidelines.

1. Shipping Locations:

We currently offer shipping within India, with a focus on serving customers in Kerala. We are unable to offer international shipping at this time.

2. Order Processing:

Orders are typically processed within 1-3 business days from the date of purchase. Once your order is processed and ready for shipment, you will receive an email confirmation with tracking details.

3. Shipping Methods:

We partner with reliable courier services to ensure safe and timely delivery of your orders. Shipping options may vary depending on your location and the items in your cart.

4. Shipping Charges:

Shipping charges are calculated based on the weight of your order, shipping location, and the selected shipping method. The exact shipping charges will be displayed during the checkout process.

5. Estimated Delivery Time:

Estimated delivery times may vary based on your location and the availability of the items you’ve ordered. Generally, you can expect your order to be delivered within 3-7 business days from the date of shipment.

6. Packaging:

We take great care in packaging your plants, flowers, and trees to ensure they arrive in excellent condition. Our packaging is designed to protect the plants from damage during transit and adverse weather conditions.

7. Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on the delivery progress.

8. Delivery Attempts:

Our courier partners will make multiple delivery attempts if the recipient is unavailable at the provided address. If delivery is unsuccessful after multiple attempts, please contact our customer support team to arrange for a re-delivery.

9. Unforeseen Delays:

While we strive to ensure timely delivery, there may be instances of unforeseen delays due to factors beyond our control, such as weather conditions or logistical issues. In such cases, we will keep you informed about any delays and work diligently to get your order to you as soon as possible.

10. Order Tracking:

For any inquiries related to your order’s status, tracking, or delivery, please don’t hesitate to reach out to our customer support team at support@nationalrosegardens.com or call our helpline at 123-456-7890. Please note that this shipping policy is subject to change, and we encourage you to review it periodically. Your satisfaction is our top priority, and we are committed to providing you with high-quality plants, flowers, and trees along with a seamless shipping experience. Thank you for choosing National Rose Garden for your online plant shopping needs.